About My Business

Commissions

I do take commissions. You will be able to work with me to discuss your needs and design a bespoke piece just for you. A non-refundable deposit, payable at the beginning of the order, may be arranged and you’ll be given clear guidance on full costs and expected delivery times. I will require full payment up front for a commissioned item - this can be discussed/arranged between customer and myself before work commences. 

Please note that your cancellation rights are affected once a commission is started

Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with myself. Once I’ve started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email me as soon as possible after placing the order, I’ll see if a cancellation is possible. I’m unable to offer refunds for completed commissioned/bespoke pieces.

Specialising in that one off bespoke gift, handmade just for the loved one, or two, in your life. Some of my commissioned designs are shown in the photo here. Give me a call at Wood worked wonderful and I will work with a design you might have in mind. 

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge.

Please note that this does NOT apply to bespoke, custom made pieces. Please see my Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order despatch, please contact me as soon as possible. 

I hope that you’ll be very happy with your purchases from Wood worked wonderful, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let me know in writing no longer than 14 days after the date on which you received the products. 

Please email me on [email protected] with your contact details and your order details and let me know why you are returning an item so that I can put things right for you. You’ll then be sent a returns address and details of how to proceed. Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that I’m unable to offer free returns at this time. If you’re returning a product because it is faulty I will pay the return delivery costs. If you return goods to me, please use an insured method of despatch and obtain proof of posting. I can’t accept liability for returned goods being lost or damaged in transit.

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